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Fequently Asked Questions

How long will it take to receive my order?

 

A. Renee Fashion LLC garment are handmade. This process is time consuming and takes 7-10 days per order.  Some items may ship sooner than others depending on stock availability. Shipping after completion takes between 1-3 days to ship and are normally delivered between 3 and 5 days. 

 

What does it mean to place a pre-order?

 

Pre-orders are for items not yet available or not in stock. If you submit a pre-order, the item will be reserved for you and shipped out to you as soon as it's available 

  

If I ordered the wrong item/size by mistake, can I edit my order?

 

Please reach out to us immediately within the first 24 hours after placing the order so we can get it corrected. 

 

I changed my mind. How can I cancel my order?

 

These are custom made items specifically for your order, cancellations are only permitted within the first 24 hours after your order. 

 

I bought an item on sale, but did not use it. May I return it for a refund?

 

All items purchased on sale are only eligible for an exchange. Sale items are NOT eligible for a refund. 

What is your return policy?


We accept returns. You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase.  This policy does not include custom, exclusive, pre-sale or sale items.  

All sale items are eligible for exchange during the return period (15 days following purchase) but not for refund.

Pre-order items are eligible for return or exchange policy above using the ship date as the start of the 15 day return period. 

All custom and exclusive item are not eligible for return or exchange. 

If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

What if the item received isn't the item I ordered?

If there is a problem with your order please contact us immediately so we can correct the order. 

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